Return & Refund Policy - Care Natural

Return & Refund Policy - Care Natural

Return & Refund Policy

Care Natural wants you to be fully satisfied with every purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.

Return Window

You have 7 days from the date of delivery to request a return or exchange. After this period, we're unable to accept return requests.

Eligibility Conditions

To qualify for a return, your item must meet all of the following:

  • Unused, unopened, and in its original condition

  • Sealed in the original packaging with all tags, labels, and safety seals intact

  • Accompanied by your order number, invoice, or proof of purchase (WhatsApp order confirmation is accepted)

Because Care Natural sells personal care and skincare products, items with a broken seal, tampered packaging, or signs of use cannot be returned for hygiene and safety reasons, unless the product itself is defective or incorrect.

How to Request a Return

  1. Contact us within 7 days of delivery via WhatsApp, phone call, or email at info@carenaturalpk.com with your order number and a photo/video of the item.

  2. Our team will review your request and confirm within 1–2 business days whether the return is approved.

  3. Once approved, we'll share pickup or drop-off instructions through our courier partner (TCS, Leopards, M&P, or similar).

  4. Items sent back without prior approval will not be accepted.

Return shipping is free if the issue is due to our error (wrong item, defect, or damage). For change-of-mind returns, the customer bears the return courier charges.

Damaged, Defective, or Wrong Items

Please inspect your parcel at the time of delivery whenever possible. If you receive a damaged, defective, or incorrect item:

  • Contact us within 24–48 hours of delivery with clear photos/video of the product and packaging

  • We will arrange a free replacement or full refund once verified

  • For Cash on Delivery (COD) orders, you may also refuse the parcel at your doorstep if it appears tampered with or damaged before accepting delivery

Non-Returnable Items

We cannot accept returns on:

  • Opened, used, or unsealed personal care, skincare, or beauty products

  • Items marked as final sale, clearance, or discounted stock

  • Custom, personalized, or made-to-order items

  • Gift cards or promotional vouchers

Exchanges

If you'd prefer a different variant, size, or product, the fastest route is to return your original item for approval and place a new order separately. We currently do not offer direct one-to-one exchanges through the return process.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome via WhatsApp or email within 2–3 business days. Approved refunds are processed as follows:

  • COD orders: Refund via JazzCash, Easypaisa, or direct bank transfer to your provided account, within 5–7 business days

  • Online paid orders: Refund issued to the original payment method within 7–10 business days, subject to your bank's processing time

  • All refunds are issued in Pakistani Rupees (PKR)

If more than 10 business days have passed since your refund was approved and you haven't received it, please contact us at info@carenaturalpk.com.

Shipping Coverage

This policy applies to orders delivered within Pakistan. Care Natural currently does not ship internationally, so cross-border return terms do not apply.

Contact Us

For any questions about returns, exchanges, or refunds, reach out to us at info@carenaturalpk.com or through the contact details listed on our website. Our team is based in Gujranwala, Punjab, and typically responds within one business day.